Creatorwood's streaming platform and creator tools — the Movie Machine and VIP Production — help authors and storytellers build and grow their own AI-made shows. We're hiring a Creator Support Specialist to be the first line of help for creators using the platform, and to help our top creators engage with their own readers and viewers.
What you'll be doing:
1. Answer creator questions and troubleshoot issues across the streaming platform
2. Learn new platform features and tools fast, and turn that into clear, friendly guidance — often with little to no onboarding
3. Respond to the readers/viewers of our top creators with speed, care, and sharp writing that represents a creator's voice and story accurately
4. Help coordinate campaigns and releases between top creators and their audiences
5. Track and flag recurring issues so the product team knows what's breaking
6. Help creators get unstuck so they keep making and publishing
7. Contribute to help docs and FAQs as new features ship
Experience that's useful before you start:
1. Prior experience supporting creators on another platform (e.g. YouTube, Patreon, Substack, Twitch, Discord, TikTok, Kickstarter, or similar)
2. Comfort picking up new software and tools quickly
3. Clear, friendly written communication — journalism, writing, or storytelling background is a plus, since part of this role means writing in a creator's voice
This role is based in the Philippines. Compensation is $6–$8/hour, depending on experience, with room to grow as the role matures.